Support Engineer - Global Tools

As a Support Engineer - Global Tools, you will drive digital innovation by leading critical technology initiatives with global teams. Youll design and implement solutions that impact millions of users worldwide, supporting Volvos vision for autonomous, electric, and connected vehicles.

Key Responsibilities

Technical Leadership & Development

• Lead development and implementation using Azure DevOps, Functional Testing, Integration Testing, Quality Metrics, Salesforce Community Cloud (Experience Cloud), Salesforce DevOps (Gearset/Copado), Salesforce Sales Cloud, and Salesforce Service Cloud.


• Design, build, and maintain scalable solutions supporting global operations.


• Collaborate with APEC stakeholders across product management and engineering teams.

Cross-Functional Collaboration

• Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps


• Participate actively in Agile processes and sprint planning


• Create and maintain comprehensive technical documentation across regions


• Support 24/7 operations through on-call rotations and incident management

Innovation & Continuous Improvement

• Research and evaluate emerging technologies to enhance platform capabilities


• Contribute to roadmap planning and architecture decisions


• Mentor junior team members and foster knowledge sharing initiatives

Required Qualifications

Professional Experience

• 5+ years of hands-on experience in software development, system administration, or related fields


• Deep expertise in Azure DevOps, Salesforce DevOps (Gearset/Copado), Salesforce Platform fundamentals, Salesforce Sales Cloud, and Salesforce Service Cloud with proven implementation success


• Experience collaborating effectively with global teams across multiple time zones


• Industry knowledge in automotive, manufacturing, or enterprise software (preferred)

Technical Skills

• Advanced proficiency in Azure DevOps, Functional Testing, Integration Testing, Quality Metrics, Salesforce Community Cloud, Salesforce DevOps, Salesforce Sales Cloud, and Salesforce Service Cloud


• Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines


• Experience with enterprise integration patterns and microservices architecture


• Proficiency in database design and optimization using SQL and NoSQL technologies

Essential Skills

• Analytical thinking and problem-solving capabilities


• Clear communication and documentation best practices


• Professional email etiquette and presentation skills


• Strong teamwork and collaboration abilities


• Excellent verbal and written communication skills with ability to explain complex technical concepts


• Adaptability in multicultural, globally distributed team environments

Additional Requirements

• Business-level English fluency


• Flexibility to collaborate across APEC time zones