Support Engineer (Change and Release Management)

5 - 10 years

Bengaluru

Posted:7 months ago

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Job Description

Role & responsibilities

o Manage and coordinate all application changes and releases across non-production and production environments
o Collaborate with Release Managers, Application, Platform, and DevOps teams to integrate automated release workflowso Support CI/CD-driven release pipelines and perform minor automation enhancements using Python and YAML, and implement runbook improvementso Ensure all releases follow change management policies, approvals, and audit requirementso Provision and manage cloud-based environments and containerized applications (Kubernetes, Docker/Podman) as part of the release processo Manage security and compliance scans (Checkmarx secrets, vulnerability checks, internal tools) as part of releaseso Monitor logging and observability using cloud-native tools and Splunko Maintain detailed documentation for releases, runbooks, automation processes, and SOPso Perform ad-hoc operational, release-related, and automation tasks as requiredo Participate in shift-based support for critical releases or environmentso Explore AI-driven automation and process improvements to optimize release reliability and efficiency

Preferred candidate profile

• 5+ years of experience in Change & Release Management for enterprise applications (IB&M / financial services)
• Strong knowledge of Release Management, Change Management, Configuration Management, and Problem/Incident Management• Hands-on experience supporting CI/CD pipelines and integrating automation workflows• Familiarity with cloud platforms (AWS, Azure, or similar) and containerized deployments (Kubernetes, Docker/Podman)• Ability to perform minor enhancements or scripts using Python and YAML in the release pipeline• Experience with source control systems (GitLab, Git) and build/deployment scripts• Solid understanding of databases (Oracle, PostgreSQL) and ability to integrate DB automation into releases• Experience integrating security and compliance scans into release processes• Experience with monitoring/logging tools (cloud-native + Splunk)• Experience documenting processes using Confluence, Jira, or similar tools• Familiarity with AI-driven automation concepts in release and deployment processes• Strong verbal and written communication skills

Skills Required

change management change and release management ci/cd aws azure application support splunk production support support engineer

Work Mode

Hybrid

Job Type

Full Time

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