Support Engineer 2

Job Description

Skills and Qualifications: Extensive experience with Unix/Linux environments, including advanced shell scripting. In-depth expertise in either: MySQL, including query optimization, backup/restore procedures, and replication strategies. Talend, with strong knowledge of data integration, ETL processes and error handling. Strong understanding of system performance tuning, resource optimization, and capacity planning. Experience with system upgrades, patch management, and vulnerability remediation. Ability to work collaboratively with Level 1 support and cross-functional technical teams. Proven ability to work under pressure and manage high-impact incidents effectively. Knowledge of system integration, interoperability, and automation. Hands-on experience with incident management and ticketing systems, preferably ServiceNow. Willingness to work in shifts and participate in on-call rotations mandatory.