Job
Description
As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to customers, addressing their inquiries and resolving issues. Your role will involve troubleshooting and diagnosing complex technical problems, as well as identifying and implementing solutions to recurring issues. Additionally, you will analyse and debug software defects and errors, developing and implementing bug fixes and patches in collaboration with development teams to identify and resolve root causes of issues. Your responsibilities will also include creating and maintaining clear and concise technical documentation, such as knowledge base articles, troubleshooting guides, and user manuals. You will document incident reports and resolution processes to ensure effective communication and knowledge sharing within the team. In this role, you will monitor system performance, identify potential issues, and implement proactive measures to prevent downtime and service disruptions. You will analyse support trends to identify opportunities for process improvement, contributing to the continuous enhancement of our technical support services. To excel in this position, you should have proven experience in a support role or similar position, along with experience with cloud platform Azure and knowledge of DevOps practices and tools. Excellent problem-solving skills, strong communication abilities, and the capacity to handle multiple tasks while prioritising effectively are essential. Familiarity with Jira or similar project management tools, as well as experience with asset management tools, will be advantageous. You will collaborate with a diverse and ambitious team based in India, the Middle East, the US, and Europe, who are reshaping the global retail industry. Our work environment is tight-knit, collaborative, and exciting, providing you with the opportunity to witness the impact of the applications we develop in some of the world's largest retailers. We offer a competitive remuneration package, including KPI-based bonuses and Learning and Development monthly allowances, supporting your professional growth and development.,
