Support Analyst - Service Now Integration

This role is for a ServiceNow Integration Analyst responsible for designing, managing, and maintaining integrations between ServiceNow and external systems.

Responsibilities

• Assess current processes to suggest improvements to business.
• Design, test, and follow the implementation of APIs and integrations to support business applications
• Collaborate with business stakeholders to understand requirements and develop solutions that meet their needs
• Work with development teams to ensure that APIs and integrations are properly integrated into applications
• Develop and maintain technical documentation for APIs and integrations
• Troubleshoot and resolve technical issues related to APIs and integrations
• Collaborate with quality assurance teams to ensure that APIs and integrations meet quality and security standards
• Stay up-to-date with industry trends and emerging technologies in API and integration development
• Participate in code reviews and ensure that all solutions are aligned with company standards and best practice
• Record, track, and report integration performance.
• Train the production support team for incident management and integration monitoring.
• Governance of roles to ensure access and revoke are managed.

• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST).
• Experience with JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases
• Familiarity with Agile framework.
• Ability to document and troubleshoot errors

• Bachelor degree or equivalent working experience in computer-related field or equivalent work experience.
• 3-5 years of experience of working on

  ServiceNow Integration projects

  (latest platform version).
• Certified ServiceNow Administrator certification mandatory.
• Good to have ServiceNow Certified Application Developer.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral written

Attention to detail / rigor

Creativity Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to develop and adapt a process

Ability to understand, explain and support change

Ability to anticipate business / strategic evolution

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years