Supply Planning Manager - Customer Service ( CnC )

3 - 6 years

20 - 27 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Department -

Supervising

Personal Attributes:

  • Customer Focused.
  • Collaboration and consensus building.
  • Service-oriented, Improvement oriented.
  • Analytical, Presentation & Communication Skills.
  • Willingness to go extra mile for delivering result.

Primary Interactions -

Internal Customer: Sales, KAMs, CFAs, IT team,

External

Education:

Post-Graduation in Operations from

NITIE / SPJIMR - 2021-2023 batch

SIOM - 2017-2019 batch

Experience:

3-6 years of Experience in Customer services and Modern Trade / CnC Business.

Experience in FMCG Industry.

Other Requirements:

  • Inventory Management.
  • Executional Experience
  • Collaborative approach & Teamwork
  • Data Analytics & MIS

Principal Responsibilities:

  • Ensuring Fill Rate / OTIF and addressing availability concern of customer orders.
  • Timely capturing and processing of all Orders.
  • Managing back order tracking and execution
  • Root Cause analysis for unprocessed orders and driving the Fill Rate improvement.
  • Coordination with Sales, Supply chain, IT and Customers for smooth execution of Customer Orders .

Skills

  • Internal Customer: Sales, KAMs, CFAs, IT team, Supply Planners, Logistics Managers, PO processing Team, Commercial. External - Distributors, Cash & Carry Customers, Retail Customers .

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Dabur

Consumer Goods

Delhi

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