Supervisor- Patient Care Services

Key Responsibilities:

1. Patient Experience Management

• Ensure that patients and families receive timely assistance, support, and information.
• Address and resolve patient concerns or service-related issues promptly.
• Facilitate smooth admissions, transfers, and discharges in coordination with clinical and administrative teams.

2. Staff Supervision & Coordination

• Supervise ward boys, housekeeping, patient care assistants, and other non-clinical support staff.
• Coordinate with nursing and allied departments to ensure seamless care delivery.
• Monitor the performance and conduct of assigned staff, reporting concerns to the manager.

3. Quality & Service Standards

• Ensure all patient areas are clean, safe, and patient-friendly at all times.
• Monitor adherence to hospital SOPs, service protocols, and patient safety guidelines.
• Support implementation of quality improvement initiatives and participate in internal audits.

4. Communication & Coordination

• Act as a liaison between patients, families, nurses, doctors, and administrative staff.
• Facilitate timely communication regarding patient needs, transport, diet, discharge instructions, etc.
• Ensure proper coordination between departments for diagnostics, pharmacy, billing, and more.

5. Training & Development

• Assist in onboarding and training new patient care staff on service protocols and etiquette.
• Conduct briefings on shift responsibilities, infection control, and safety procedures.

Qualifications & Experience:

• Education:

• Graduate in any stream (B.Sc, BHA, or diploma in hospital administration preferred)
• Nursing background or paramedical training is an added advantage

• Experience:

• 35 years in patient care services or hospital operations
• Minimum 12 years in a supervisory or team lead role preferred

Skills & Competencies:

• Strong interpersonal and communication skills
• Empathy and a service-oriented mindset
• Ability to handle patient grievances professionally
• Familiarity with hospital workflows and support services
• Leadership, problem-solving, and multitasking abilities
• Knowledge of basic patient safety, hygiene, and infection control standards