Supervisor Operations - Call Center

iQor

2 - 4 years

4 - 6 Lacs

noida

Posted:None| Platform:

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Skills Required

training operation supervisor management continuous improvement troubleshooting cost monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Oversee call center staff and are responsible for assigning tasks, motivating and disciplining employees and assessing performance.

Responsibilities:

Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Identifies creative ways to reduce cost by streamlining processes and systems (i.e. modification of responsibilities or consolidation of tasks, elimination of non-value added processes).
Drives continuous improvement through trend reporting analysis and metrics management
Offers new ideas and suggestions for improvement.
Identifies and implements new practices and processes that are best in field\

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