Supervisor, Global Workforce Solutions

As a GWS Supervisor - Operations & Analytics at McDonald's, you will play a crucial role in managing the Global Workforce Solutions (GWS) Team. Your primary responsibilities will revolve around developing and executing reporting dashboards, managing operational processes, and conducting internal audits for the contingent workforce program. You will need to be detail-oriented, adaptable to changing priorities, and driven to excel in a fast-paced environment. **Key Responsibilities:** - Develop, execute, and enhance reporting dashboards and data sets to track KPIs, SLAs, or support various audiences using tools like Power BI. - Define, streamline, and document internal GWS processes, creating user guides and training materials for external process steps. - Conduct internal audit activities, including VMS data validation, monthly access reviews, and consultant validation processes. - Act as an Audit liaison for additional audit requests related to the VMS. - Implement vendor QBR reporting process for approved vendor performance and quarterly/annual cost savings reporting. - Provide financial summaries, conduct year-end accrual accounting activities, and offer data reporting support for financial, operational, or ad hoc needs. **Qualifications:** - 4+ years of experience in internal Contingent Workforce Program or Managed Service Provider (MSP) environments. - Proficiency in data analysis and visualization tools like Excel, Power BI for dashboard creation and interpretation. - Strong process-oriented mindset with the ability to create and refine SOPs and user guides for process improvement. - Excellent communication and stakeholder management skills to understand business requirements for reporting. - Strong analytical and problem-solving abilities. - Team player with a positive and flexible attitude to work collaboratively and prioritize tasks effectively.,