Sunshine Banking Process - MEGA DRIVE

Sunshine Banking Process (US )

Process:

About the Role:

Sunshine Process

Key Responsibilities:

• Handle customer inquiries related to banking services such as account balances, interest rates, and transaction details.

• Identify and resolve customer issues efficiently and professionally.

• Review and respond to suspicious account activities to help customers protect their accounts.

• Assist with card reissuance, transaction reversals, and account security measures.

• Maintain accuracy and confidentiality in customer interactions.

Process & Work Timings:

• Regions Supported:

• Shift Window:

  • U.S. Process:

  • Australia Process:

  • 9-hour shift

• Process Type:

Compensation Structure:

• BPO :

  2LPA

• BPO Z:

  • Eligibility: HSC + up to 35 months experience OR Graduate + below 24 months experience

• BPO 1:

  • Eligibility: HSC + 36+ months experience OR Graduate + 2 years experience

• BPO 2:

  • Eligibility: Graduate + 4 years experience

Eligibility Criteria:

• Education: Minimum HSC / Graduate (any stream)

• Experience: As per above banding

• Excellent communication skills verbal & written

• Comfortable working in rotational/night shifts

• Prior voice process or banking domain experience preferred

Mandatory Documents:

• Offer letter, relieving letter, last 3 months payslips & bank statements

• All semester marksheets

• EPFO service history (mandatory)

• Competitive salary with attractive incentives

Benefits

One-side transportation provided (Night Shift)

5 days working, 2 rotational offs

Career growth opportunities in an international process

Apply Now Limited Seats Available!

9326479640

HR.Snehal Rathod