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Bizdeed Hr Solutions
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Subject matter expert (Operations) claims handling

Subject matter expert (Operations) claims handling

Bizdeed Hr Solutions

3 - 6 years

|

3 - 4 Lacs

Posted:2 days ago| Platform:

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Skills Required

call center operations subject matter expertise medical insurance process management claims handling health claims process implementation travel insurance crm tool sop preparation

Work Mode

Work from Office

Job Type

Full Time

Job Description

JD Subject Matter Expert (Claims Handling)

Job Location Gurgaon, sector 44
Work exp 3+ yrs (from medical/ travel insurance industry)
Salary – 30k-35k per month

Key Responsibilities:

Serve as the go-to expert for operational processes, tools, and best practices within the organization.
Analyze existing operations workflows and recommend improvements for increased efficiency, accuracy, and cost-effectiveness.
Support process transitions, onboarding, and training by sharing domain knowledge with internal teams.
Collaborate with business units to develop and maintain Standard Operating Procedures (SOPs).
Ensure compliance with internal policies and regulatory requirements.
Provide insights and recommendations based on data analysis and industry trends.
Participate in quality audits and support corrective/preventive action planning.
Support implementation of new tools or systems by offering operational insights.
Train and mentor junior staff and support knowledge sharing across the team.

Qualifications & Skills:

Minimum 3–5 years of experience of Insurance sector / assistance Company ( Medical and Travel)
Strong understanding of operational workflows• Excellent communication skills – both verbal and written.
Proficient in call centre tools, CRM platforms, and Microsoft Office Suite.

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