Subject Matter Expert (HR)

Role Overview: Nway Technologies Pvt Ltd is looking for a Subject Matter Expert (HR) to join their Support department in Indore. As a part of the team, you will be responsible for providing first-line support to clients, troubleshooting and resolving IT issues, managing client data, facilitating communication with clients, coordinating with internal teams, and providing strategic guidance on various ERP modules. Key Responsibilities: - Provide first-line support to clients via telephone/email/tickets as per company guidelines. - Troubleshoot and resolve IT issues in a timely manner. - Answer customer questions. - Receive, review, and manage client data in the software. - Facilitate clear communication with clients. - Coordinate with internal teams to identify and resolve issues and improve system and services. - Provide strategic guidance to client personnel on different ERP modules. Qualifications Required: - Bachelors in Computer Science or Information Technology preferred. - Microsoft certification is advantageous. - Previous experience in a support role. - Experience with remote desktop applications. - Strong analytical and problem-solving skills. - Good written and verbal communication skills. - Excellent interpersonal skills. Additional Details: Nway Technologies is a leading IT software solutions provider specializing in Construction ERP, Transport, Cotton, Real Estate, Mall Management, and Website development. The company prides itself on delivering smart, dedicated, and timely services to clients ranging from companies with a turnover of 50 crores to 3000 crores. Role Overview: Nway Technologies Pvt Ltd is looking for a Subject Matter Expert (HR) to join their Support department in Indore. As a part of the team, you will be responsible for providing first-line support to clients, troubleshooting and resolving IT issues, managing client data, facilitating communication with clients, coordinating with internal teams, and providing strategic guidance on various ERP modules. Key Responsibilities: - Provide first-line support to clients via telephone/email/tickets as per company guidelines. - Troubleshoot and resolve IT issues in a timely manner. - Answer customer questions. - Receive, review, and manage client data in the software. - Facilitate clear communication with clients. - Coordinate with internal teams to identify and resolve issues and improve system and services. - Provide strategic guidance to client personnel on different ERP modules. Qualifications Required: - Bachelors in Computer Science or Information Technology preferred. - Microsoft certification is advantageous. - Previous experience in a support role. - Experience with remote desktop applications. - Strong analytical and problem-solving skills. - Good written and verbal communication skills. - Excellent interpersonal skills. Additional Details: Nway Technologies is a leading IT software solutions provider specializing in Construction ERP, Transport, Cotton, Real Estate, Mall Management, and Website development. The company prides itself on delivering smart, dedicated, and timely services to clients ranging from companies with a turnover of 50 crores to 3000 crores.