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Cognizant
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Subject Matter Expert

Subject Matter Expert

Cognizant

3 - 8 years

3 - 6 Lacs

hyderabad

Posted:1 hour ago| Platform:

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Skills Required

gis policy quality audit navigation geographical information system subject matter expertise policy advocacy mapping

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview

We are looking for a highly analytical and experienced Subject Matter Expert (SME) to serve as a Policy Point of Contact (POC) for our critical Labeling operations, specifically focusing on CC & Fused workflows. This role acts as the essential bridge between the Engineering/Label Requesting teams and the production labeling workforce. The Policy SME is responsible for the end-to-end lifecycle of labeling policies, ensuring clarity, accuracy, and effective implementation across all production environments to maintain the highest quality standards.

Key Responsibilities

1. Policy Lifecycle Management & Documentation

Support Policy Development:
Actively support the entire policy development lifecycle, from initial draft to final release.
Comprehensive Documentation:
Prepare and maintain comprehensive policy documents, including Standard Operating Procedures (SOPs) for new policies and detailed documentation of all changes to existing guidelines.
Impact Analysis:
Conduct detailed analysis concerning the potential impact of policy changes on production throughput, quality, and operator application.

2. Quality Assurance & Calibration Support

Ad-hoc Guidance:
Provide responsive, on-demand policy calibration support and expert guidance to the quality and production teams.
Resource Creation:
Develop and maintain supplementary materials, such as quick-reference guides, one-pagers, and visual libraries of error examples to clarify complex labeling scenarios.
Policy Cleanup:
Proactively identify and resolve inconsistencies or ambiguities in existing policy documentation.

3. Training and Dissemination

Policy Roll-out:
Facilitate effective and timely policy roll-out by providing clarity on changes and conducting detailed briefings for trainers and operations managers.
Stakeholder Collaboration:
Work closely with Training, Process Excellence (PEX), Business Analysts (BA), and Operations teams to ensure policy understanding and correct application by production operators.
Live Monitoring:
Partner with Training/Policy leads to shadow operators during initial production periods (e.g., Day 1 post-MOD) to provide live monitoring and immediate, targeted feedback based on policy application.

4. Expertise and Analytical Contribution

Deep Process Expertise:
Maintain expert-level process knowledge of the CC and Fused workflows.
Critical Thinking:
Apply critical thinking and strong problem-solving capabilities to interpret complex labeling requirements directly from client Engineering teams.
Analytical Reasoning:
Demonstrate and utilize prior exposure to analytical and logical reasoning tasks to troubleshoot policy gaps and operational issues.

Required Qualifications

Experience:
Minimum of 2 - 5 years of specialized operational experience (e.g., SPE level or equivalent) within Waymo Labeling, GDO, or GIS workflows.
Performance:
A consistent track record of meeting or exceeding required Quality scores.
Communication:
Proficient communication skills across all modalities (Verbal, Written, and Listening) to effectively disseminate technical policies.
Knowledge:
Expert knowledge of the relevant labeling process and policy requirements.
Skills:
Demonstrated capability in critical thinking, problem-solving, and comprehending complex engineering requirements for implementation.

Why Join the Policy Team?

This role offers a unique opportunity for fast-tracked functional growth, moving you from a process expert to a functional policy expert. You will gain natural visibility across the entire operational ecosystemfrom the Engineering teams requesting labels to the final production deliverypositioning you as a central connector for learning and strategic influence

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Teaneck New Jersey

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Subject Matter Expert

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Role Overview

Key Responsibilities

1. Policy Lifecycle Management & Documentation

Support Policy Development:

Comprehensive Documentation:

Impact Analysis:

2. Quality Assurance & Calibration Support

Ad-hoc Guidance:

Resource Creation:

Policy Cleanup:

3. Training and Dissemination

Policy Roll-out:

Stakeholder Collaboration:

Live Monitoring:

4. Expertise and Analytical Contribution

Deep Process Expertise:

Critical Thinking:

Analytical Reasoning:

Required Qualifications

Experience:

Performance:

Communication:

Knowledge:

Skills:

Why Join the Policy Team?

More Jobs at Cognizant