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Description
Job Title: Process Specialist Cloud & Technical Support (SME Voice) Location : Hyderabad / Coimbatore (Willing to Relocate) Account : EGS Work Mode : Work From Office | Rotational Shifts (24x7) Experience : 2.5 to 5 Years Education : Any Graduate (Preferred: B.E./B.Tech in CS/IT or relevant field) CTC: 8 to 9 LPA About the Opportunity: This is a one-of-a-kind opportunity to dive into multiple cloud-based technologies, learn new features, and transform traditional IaaS layers into more advanced and automated environments. Join a team driven by technology, innovation, and collaboration, delivering best-in-class cloud solutions to enterprise clients. Key Responsibilities: Provide expert-level voice-based technical support (B2B) to enterprise clients. Troubleshoot complex issues involving networking, web protocols, system administration, scripting, and cloud tools. Analyze system and trace logs, read error logs, and identify root causes. Use CLI tools on Windows and Linux systems for advanced troubleshooting. Manage escalated customer tickets with a focus on timely resolution and customer satisfaction. Maintain thorough case documentation, follow quality standards, and adhere to Service Level Objectives (SLOs). Collaborate with cross-functional teams for complex issue resolution. Contribute to knowledge base articles and internal resources. Stay updated with emerging technologies and cloud solutions. Participate in rotational on-call schedules for critical incident handling. Mandatory Skills: Technical Customer Support / Server Support / B2B Support (Voice) Networking, DNS, VPN, Web Protocols (HTTP/S, SSL/TLS) System Administration (Windows & Linux CLI), Active Directory Cloud Support Azure / Google Cloud Platform (GCP) (Intermediate Level) Log analysis and troubleshooting (Advanced Level) Working knowledge of APIs and SQL Moderate coding/scripting knowledge Python, JavaScript, HTML Strong analytical and problem-solving abilities Excellent communication skills (English B2 level proficiency) Preferred Skills / Nice to Have: Familiarity with Google Workspace (GWS) Knowledge of GCP Project setup & migration tools Experience with BigQuery Technical Certifications (e.g., CompTIA Network+, Security+, Linux+, Azure Admin, GCP Associate Cloud Engineer) Soft Skills: Detail-oriented in support case management and documentation Effective problem-solving and logical reasoning Strong verbal and written communication Excellent time management and multitasking in a fast-paced environment Team player with ability to work independently Selection Process: Written Assessment: BU Customized Technical Test Rounds of Interview: Technical Test + Technical Ops Interested candidates can connect to me at: Email: jinal@careerguideline.net Phone: 7758825565 Note: Immediate Joiners are preferred On paper designation as an SME is Mandatory. We are hiring for MNCs
