Subject Matter Expert - AR Collections

The Opportunity

Under limited supervision, obtain revenue by verifying transaction information; compute charges and refunds; prepare and mail invoices; identify delinquent accounts and insufficient payments. Collect revenue by reminding delinquent accounts; notify customers of insufficient payments. Pay invoices by verifying transaction information; schedule and prepare disbursements; obtain authorization of payment. Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.

The Subject Matter Expert role is responsible for identifying and finding end to end solutions in fixing process gaps and ensuring timely payment from customer on outstanding accounts receivable dollars there by enabling smooth transition from order entry to cash experience for various customer segments and global strategic portfolios.

The role also includes rendering training for new joiners and take part in strategic process related initiatives and problem solving exercises. Will have to strike a balance between maintaining trustful relationships with customer portfolio and team members, and ensuring timely payment there by reducing past due and influencing DSO numbers positively.

• These jobs make the transformations work within the regions and implement new ways of working.
• Ability to take part in various strategic initiatives related to continuous improvement, learning & training of team members, take lead of small projects and customer problem solving exercises.
• Skills and experience matching that resolves customer-billing problems and maintains accounts receivable delinquency, applying good customer service in a timely manner and maintaining healthy pastdue trending on the portfolios
• Collect customer payments in accordance with payment due dates
• Reviews and prioritizes open accounts for collection efforts
• Role of mentor and back up for the associates incharge of and bringing them up the learning curve
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
• Making outbound collection calls in a professional manner while keeping and improving customer relations.
• Initiate contact, via phone and/or e-mail, with a large portfolio of customer accounts using to determine the reason for past due accounts receivable. Customer communication will require critical thinking skills to probe into the reasons for non-payment to ensure the proper resolution can be implemented.
• Based on customer responses, recommend and implement action plans for resolving delinquent transactions. Action plans may require the credit analyst to engage VWR associates from other departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
• When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment history within established guidelines.
• Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
• Work on special projects, e.g., account clean up, as needed
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements
• Process Payments & Refunds as applicable
• Resolve billing and customer credit issues
• Update account status records and collections effort
• Report on collection activity and accounts receivable status
• Mail correspondence to customers to encourage payment of delinquent accounts.