Studio Incharge

1 - 4 years

7 - 10 Lacs

Posted:8 hours ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Reporting process to regional team leads
  • Understanding the students' query.
  • Raising tickets on behalf of students
  • Need to maintain First response time within 15mins
  • Timely escalation to the right department to resolve the issue within the specified TAT
  • Following up with the SPOC to resolve students' concerns
  • Informing the students once the issue has been resolved by dropping an email from Freshdesk
  • Following the SOP
  • Maintaining quality score above 90%
  • Ensuring a 24-hour TAT
  • Monitoring unresolved tickets
  • Connecting with parents on specified queries

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