2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

The LMS Specialist role involves handling incoming calls from clients and customers, providing customer service support, and resolving routine questions related to services or in-store offerings. Working collaboratively with team members and departments is essential to ensure customer satisfaction and loyalty. Additionally, overseeing the activities of other team members is part of the responsibilities. Responsibilities include responding to incoming calls, chats, and emails promptly and professionally, ensuring the highest level of service for customers. Providing accurate and complete information using the necessary tools, resources, and procedures is crucial. Understanding the company's products or services to effectively address client questions and concerns is a key aspect of the role. Identifying customer needs through active listening, researching issues, resolving problems, and providing solutions is important. Documenting calls in the call center database and following specific scripts or call flows to ensure information accuracy are part of the duties. Meeting outlined performance metrics, attending training sessions and team meetings, and using a positive, friendly, and persuasive attitude to connect with customers are also essential. Demonstrating professional grammar, tone, and volume over the phone, as well as using proper sentence structure, positive language, and effective transitions, is required. Showing a willingness to learn new things, adapt to company guidelines and procedures, and potentially perform other administrative duties as assigned are also part of the role. Required Skills/Abilities: - Strong phone and verbal communication skills, including active listening - Exceptional communication and interpersonal skills - Empathy and customer-oriented approach - Ability to handle multiple tasks and prioritize effectively - Proficiency in call center software and technology, with experience in Zendesk considered a plus - Strong problem-solving skills to address and resolve customer issues efficiently - Proven track record of reliability - Willingness to work in a 24*7 work environment - Willingness to work on weekends with scheduled week-offs as per business requirements,

Posted 1 week ago

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