Associate, LMS

As a Partner Support Associate, your role involves handling incoming calls from clients and customers, providing exceptional customer service support, and resolving routine questions related to clients" services or in-store offerings. You will work collaboratively with other team members and departments to ensure customer satisfaction and loyalty. Your key responsibilities include: - Answering incoming calls from customers on weekdays and weekends, responding promptly and professionally to their questions. - Providing accurate and complete information to customers using applicable tools, resources, and outlined procedures. - Understanding the company's products and services to effectively address client questions and concerns. - Identifying customer needs through active listening, researching issues, resolving problems, and providing solutions. - Documenting calls in the call center database and following specific scripts or call flows to ensure the accuracy of information provided. - Meeting outlined performance metrics such as call quality, customer satisfaction survey scores, and average speed of answer. - Attending training sessions and team meetings to enhance your skills and knowledge. - Using a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volumes, and follow up when necessary. - Demonstrating professional grammar, tone, and volume over the phone, using proper sentence structure, positive language, and effective transitions. - Showing a willingness to learn new things and adapt to company guidelines and procedures. - Performing other administrative duties as assigned. Required Skills/Abilities: - Strong phone and verbal communication skills with active listening abilities. - Exceptional communication and interpersonal skills. - Empathy and a customer-oriented approach. - Ability to handle multiple tasks and prioritize effectively. - Proficiency in call center software and technology, experience with Salesforce is a plus.,