Strategy And Operations Manager

Position Summary:

The role of Sr. Manager - Strategic Operations is to ensure smooth functioning of day to day operational functions across the company covering Business, Sales, Finance, Admin, HR and driving cross-functional efficiencies, ensuring alignment between strategic objectives and business execution. The role requires a strong self-driven leader with good analytical, problem-solving, and operations governance to Optimize, Scale, automate operations while supporting business growth.

Key Responsibilities:

Strategic Leadership

• Develop and execute operational strategies aligned with company goals.
• Work closely with CEO, CFO and leadership team to translate strategy into action plans.
• Identify growth and efficiency opportunities across the organization.

Operational Governance

• Lead and manage core operational activities (Finance, Admin, Sales, Business Development, Delivery efficiencies, Talent management to name a few)
• Design and implement processes to enhance productivity and reduce costs.
• Monitor & Analyse performance metrics/KPIs across BUs and drive improvements

Project and Change Management

• Help Senior leadership to drive company-wide initiatives and strategic projects.
• Analyse & recommend process reengineering, digitization, automation.
• Support change management during growth, restructuring, business stabilization

Financial and Resource Management

• Partner with Finance team to manage budgets, forecasts, and cost optimization.
• Ensure talent management, acquisition aligns with strategic and BU priorities.
• Support Finance to review vendor and contract management to maximize value.

Team Leadership

• Foster a culture of continuous improvement, accountability, and collaboration.
• Support talent development and succession planning across operational areas.

Risk and Compliance

• Ensure compliance with internal policies, legal regulations, and industry standards.
• Proactively identify and mitigate operational risks.

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Key Qualifications:

• Bachelors / Master’s degree in Business Administration, Operations Mgmt.
• 10+ years of progressive experience in business operations, Data driven mindset, digital dashboard, KPI measure and tracking and usage of BI/Analytics tools
• Proven track record of driving operational excellence & managing cross-functional teams.
• Strong knowledge of process improvement methodologies (Lean, Six Sigma, )
• Excellent leadership, communication, and interpersonal skills.

Preferred Attributes:

• Attention to Details, highly adaptable and thrives in a dynamic environment.
• Customer- and results-oriented with a continuous improvement mindset.
• Self motivated and self-driven, take ownership and align to business outcomes