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2.0 - 6.0 years

0 Lacs

delhi

On-site

As a Client Operations Coordinator within the Client Operations Group, your main responsibility will be the day-to-day execution of client tasks. Leveraging your operational skills and knowledge, you will work towards meeting the business objectives and requirements of clients and project initiatives. In this role, it is crucial to embody a strong entrepreneurial spirit, foster a highly collaborative environment, communicate ideas effectively, adapt to changes seamlessly, and identify and capitalize on opportunities. You will provide support to the COG Operations Specialist and/or Manager during interactions with the Managed Services leadership team, ensuring accurate and timely dashboard reporting for your clients. Your role will involve executing and completing daily tasks in alignment with client objectives, updating project documentation regularly, and collaborating with COG specialists and managers to uphold project structures, goals, and resource requirements. Furthermore, you will play a key role in new client and Full-Time Employee onboarding procedures, maintaining reporting tools and documents according to client and Managed Services leadership specifications, and participating in forecasting, invoicing, and revenue estimation for Managed Services engagements. Your contribution to COG business development and growth initiatives is essential, including identifying new opportunities to enhance operational support across client engagements based on a deep understanding of clients" AML programs and operations. Additionally, your involvement in internal strategic initiatives across the COG will focus on standardizing project management and operating tasks. Qualifications for this role include a Bachelor's Degree, proficiency in project management to ensure effective management of scope, budget, and timelines for both internal and external projects, and the ability to identify and resolve potential risks and issues promptly while aligning with business objectives and requirements. Strong technical knowledge in software tools such as MS Excel, MS Word, MS PowerPoint, Domo, Tableau, and MS BI is highly preferred. Preferred qualifications for the Client Operations Coordinator position include subject matter expertise in fraud and/or sanctions, as well as an understanding or knowledge of AML regulations. Your success in this role will be amplified by your entrepreneurial spirit, collaborative nature, ability to articulate ideas clearly, agility in managing change, and aptitude for identifying and leveraging opportunities.,

Posted 5 days ago

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7.0 - 12.0 years

15 - 25 Lacs

Bengaluru

Hybrid

Position Summary: The role of Sr. Manager - Strategic Operations is to ensure smooth functioning of day to day operational functions across the company covering Business, Sales, Finance, Admin, HR and driving cross-functional efficiencies, ensuring alignment between strategic objectives and business execution. The role requires a strong self-driven leader with good analytical, problem-solving, and operations governance to Optimize, Scale, automate operations while supporting business growth. Key Responsibilities: Strategic Leadership Develop and execute operational strategies aligned with company goals. Work closely with CEO, CFO and leadership team to translate strategy into action plans. Identify growth and efficiency opportunities across the organization. Operational Governance Lead and manage core operational activities (Finance, Admin, Sales, Business Development, Delivery efficiencies, Talent management to name a few) Design and implement processes to enhance productivity and reduce costs. Monitor & Analyse performance metrics/KPIs across BUs and drive improvements Project and Change Management Help Senior leadership to drive company-wide initiatives and strategic projects. Analyse & recommend process reengineering, digitization, automation. Support change management during growth, restructuring, business stabilization Financial and Resource Management Partner with Finance team to manage budgets, forecasts, and cost optimization. Ensure talent management, acquisition aligns with strategic and BU priorities. Support Finance to review vendor and contract management to maximize value. Team Leadership Foster a culture of continuous improvement, accountability, and collaboration. Support talent development and succession planning across operational areas. Risk and Compliance Ensure compliance with internal policies, legal regulations, and industry standards. Proactively identify and mitigate operational risks. ----------------------------------------------------- Key Qualifications: Bachelors / Master’s degree in Business Administration, Operations Mgmt. 10+ years of progressive experience in business operations, Data driven mindset, digital dashboard, KPI measure and tracking and usage of BI/Analytics tools Proven track record of driving operational excellence & managing cross-functional teams. Strong knowledge of process improvement methodologies (Lean, Six Sigma, ) Excellent leadership, communication, and interpersonal skills. Preferred Attributes: Attention to Details, highly adaptable and thrives in a dynamic environment. Customer- and results-oriented with a continuous improvement mindset. Self motivated and self-driven, take ownership and align to business outcomes

Posted 1 week ago

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