Job
Description
Category: Engineering Department: Engineering Operations Make Your Mark: We are seeking a skilled and detail-oriented Engineering Business Analyst and Jira Administrator to join the team. This position involves both managing and maintaining our Jira instance while also working closely with business stakeholders on metrics, reporting, and transforming data into actionable insights. You'll Get To: • Manage, configure, and maintain the Jira instance to meet the needs of the organization • Customize Jira workflows, permissions, schemes, and other configurations to support team specific needs • Set up and manage user permissions, groups, and roles; monitor user activity and ensure proper access controls are maintained • Assist with setup and configuration of new Jira projects • Work with other tools and systems integrated with Jira • Design and maintain dashboards, filters, and reports to track project progress • Create user guides, training materials, and documentation to support adoption and proper usage • Support key operational initiatives within Business Operations (e.g., dashboarding, metrics gathering, etc.) What You'll Bring: • Bachelors degree in data analytics, operations, or related field • 3+ years of experience as a Jira Administrator with a solid understanding of Jira Software, Jira Service Management, and related Atlassian tools • Advanced experience with Excel and Tableau • Experience in configuring and customizing Jira workflows, permissions, schemes, and project setups • Strong analytical skills and ability to translate business requirements into technical solutions • Ability to see the broader strategic impact of decisions and make necessary tradeoffs thoughtfully • Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization • Strong technical acumen with the ability to learn new tools and technologies quickly • Ability to work independently and manage multiple priorities • Ability to work in a fast-paced, dynamic environment with a strong focus on detail and quality. • Preferred: Atlassian Certified Jira Administrator certification or similar professional certifications Were Even More Excited If You Have: • Good to have Atlassian tool experience.
