Store Sales Executive

Role Overview

The Store Sales Executive will be responsible for providing an exceptional in-store shopping experience to customers while achieving sales and service excellence. The role focuses on educating customers about lab-grown diamonds, showcasing fine jewellery designs, and building lasting relationships that reflect the brand’s values of trust, innovation, and sustainability.

Key Responsibilities1. Sales & Customer Engagement

• Greet customers warmly and understand their needs, preferences, and budget.
• Present and explain the features, benefits, and value of lab-grown diamonds versus mined diamonds.
• Promote and sell jewellery products while meeting or exceeding monthly sales targets.
• Offer personalized recommendations to enhance the customer experience.
• Handle inquiries, objections, and conversions with professionalism and confidence.

2. Product Knowledge & Brand Representation

• Maintain thorough knowledge of diamond quality parameters (4Cs – Cut, Colour, Clarity, Carat), certification standards, and jewellery design trends.
• Stay updated on new collections, product materials, and sustainable sourcing stories.
• Represent the brand with integrity, elegance, and technical competence.

3. Customer Relationship Management

• Build and maintain long-term relationships with clients through follow-ups, after-sales service, and loyalty programs.
• Manage customer data and preferences using CRM tools for repeat business.
• Handle exchanges, returns, or repair requests with empathy and accuracy.

4. Store Operations & Visual Merchandising

• Ensure the jewellery counters and displays are always clean, attractive, and well-stocked.
• Support inventory management, tagging, stock counting, and replenishment.
• Maintain proper billing, packaging, and documentation as per company policies.
• Assist in daily opening and closing procedures, including cash handling.

5. Teamwork & Reporting

• Coordinate with other team members to ensure smooth store operations and excellent customer service.
• Report daily sales, customer feedback, and market insights to the Store Manager.
• Participate in training sessions and team meetings to enhance selling and technical skills.

Qualifications & Experience

• Education: Minimum HSC / Graduate in any discipline.
• Experience: 1–4 years of retail sales experience, preferably in jewellery, luxury, or lifestyle segments.
• Freshers with excellent communication and presentation skills may also apply.

Skills & Attributes

• Excellent communication and interpersonal skills.
• Strong sales orientation and customer-first approach.
• Good understanding of jewellery aesthetics, diamond grading, and luxury service etiquette.
• Basic computer knowledge (billing systems, POS, CRM).
• Pleasant personality, confidence, and honesty.
• Fluency in English, Hindi, and local language preferred.

Job Type: Full-time

Pay: ₹35,000.00 - ₹36,836.25 per month

Work Location: In person