Store Manager / Experience Center Manager

Responsibilities:

• Ensure consistent delivery of high-quality customer service across all operations, adhering to company standards.
• Diagnose areas for improvement in Customer Satisfaction within the Experience Centre, create effective action plans, and execute them to enhance satisfaction.
• Evaluate the execution of services (Grooming, Vet, Behaviour) to meet service timelines and resolve any delays promptly to achieve 100% Turnaround Time (TAT).
• Drive 100% execution of operational standards as per SOPs to deliver flawless operations through proper communication and follow-up. Identify bottlenecks, seek support to resolve concerns, and address all points of concern in a timely manner to avoid risk/safety issues.
• Adapt to changing business needs by analyzing competitor's best operational practices, and propose plans for implementation to relevant departments.
• Monitor stock and coordinate with responsible teams and departments to ensure continuous stock availability.
• Maintain professional relationships with property owners and authorities to ensure support.
• Strategize the utilization of all resources for smooth and effective execution of operations. Exercise strong people management skills to ensure adherence to company HR policies and guidelines.
• Regularly train the team on customer service, retail product planning & positioning (planograms), safety & security, and emergency procedures to ensure the complete safety of customers and employees.
• Ensure 100% manpower at all times in collaboration with the HR Team, and develop team members to consistently deliver high-quality services. Mentor high-performing team members for career development with thorough knowledge of company processes and policies.
• Determine needs for sales promotions by studying sales promotion and sales data as per Product Display Planograms.

Work Experience:

• 6-8 years of experience in the Retail, Hospitality, or QSR industry.
• 1-4 years of experience as a Store Manager.