Store In charge

Role & responsibilities

1. Store Operations Management

• Oversee daily operations of the retail store at the airport.
  
• Ensure smooth functioning of opening/closing procedures, billing, stock display, and cleanliness.
  
• Monitor adherence to airport authority regulations and security protocols.
  

2. Sales & Customer Service

• Drive sales targets by motivating and guiding store staff.
  
• Deliver excellent customer service, resolve escalated queries, and ensure a smooth shopping experience for travelers.
  
• Upsell and promote offers, loyalty programs, or new product launches.
  

3. Inventory & Stock Management

• Maintain optimum inventory levels and ensure timely stock replenishment.
  
• Monitor inward/outward stock movement and reduce shrinkage or damage.
  
• Coordinate with warehouse/logistics for timely deliveries and returns.
  

4. Staff Supervision

• Lead, train, and schedule store team members to ensure operational excellence.
  
• Track staff performance and ensure grooming and conduct meet airport standards.
  
• Handle shift planning and ensure adequate manpower coverage.
  

5. Compliance & Reporting

• Ensure adherence to all airport guidelines, safety rules, and brand SOPs.
  
• Maintain proper documentation and reports for stock, sales, and staff attendance.
  
• Submit daily/weekly/monthly reports to the area manager or head office.
  

6. Visual Merchandising

• Ensure merchandise is displayed attractively and updated as per planograms.
  
• Maintain the stores visual appeal according to brand standards and airport aesthetics.
  

7. Cash & POS Management

• Handle daily cash transactions, POS operations, and bank deposits.
  
• Ensure accuracy in billing and minimize cash handling errors.
  

Preferred candidate profile