Storage Administrator

Job Title:

Job Summary:

Junior Storage Administrator

Key Responsibilities:

• Huawei Storage Operations & Monitoring:

• Manage and monitor Huawei storage platforms using tools such as

  Device Manager

  and

  eSight

  .
• Perform basic configuration, provisioning, and maintenance tasks.
• Monitor system health, performance, and capacity usage.

• Incident, Problem & Change Management:

• Troubleshoot and resolve Huawei storage-related incidents (INM).
• Perform root cause analysis of recurring issues (PRM).
• Support planned changes like firmware updates and storage expansions (CHM) following defined change control processes.

• Delivery Order Management (DOM):

• Execute provisioning and decommissioning tasks for LUNs, volumes, and other storage resources.
• Coordinate with stakeholders to complete storage delivery orders as per defined timelines.

• Ticketing & Documentation:

• Manage tickets for incidents, problems, changes, and requests using ITIL-aligned tools.
• Maintain documentation for configurations, issue resolutions, and standard operating procedures.

• Collaboration & Communication:

• Work closely with server, virtualization, and backup teams to ensure end-to-end service availability.
• Provide regular updates on ongoing issues, activities, and planned changes.
• Handle lifecycle of ITIL-based processes:

• Incident Management (INM)

  – Quickly resolve or escalate storage incidents.

• Change Management (CHM)

  – Plan and execute storage changes with minimal impact.

• Problem Management (PRM)

  – Identify root causes and contribute to permanent fixes.

• Delivery Order Management (DOM)

  – Fulfil customer storage provisioning and decommissioning requests.
• Create, update, and resolve tickets using ITSM tools (e.g., Service Center3, Remedy, Snow etc.).
• Perform regular health checks and proactively identify and act on risk factors in storage systems.
• Collaborate with internal/external teams to execute planned maintenance and storage changes.
• Maintain proper documentation of configurations, known errors, RCA, and SOPs.
• Participate in change management and DR drills.

Required Skills:

• 2 to 4 years of hands-on experience with

  Huawei Storage systems

  .
• Good understanding of

  SAN, NAS, iSCSI, Fibre Channel

  protocols.
• Experience with Huawei storage provisioning, replication, and basic performance tuning.
• Familiarity with ITIL processes and ticketing tools (e.g., ServiceNow, Remedy).
• Strong analytical, troubleshooting, and documentation skills.

Preferred Qualifications:

• Huawei Storage Certification (e.g.,

  HCIA-Storage

  ,

  HCIP-Storage

  ).
• Basic scripting (PowerShell, Shell, or Python) for operational automation.
• Exposure to hybrid storage environments or virtualization platforms (VMware, Hyper-V).

What We Offer:

• Opportunity to work on enterprise-grade Huawei storage solutions.
• Technical growth through learning programs and certification support.
• Collaborative team environment and exposure to end-to-end IT infrastructure operations.