STATE COLLECTION MANAGER

Position / Designation

State Collection Manager Secured & Unsecured Lending Business

Grade

Employment Type

Collection - Secured & Unsecured Lending Business

Reporting to

Designation & Grade

No. of Reportees,

Designation & Grade

Main Tasks & Areas of Responsibility

• Delinquency reduction.
• Earlier resolution with normalization.
• Monitor accounts on daily basis
• Connecting with delinquent borrowers via various methods ( including but not limited to phone calls & field collections)
• Responsible for team building and training collection staffs
• To Work closely with Muthoot Fincorp branches for the smoother part of collection.

Skills and Exposure

• A result-oriented individual with Positive Mental Attitude with Integrity, willing to put hard work.
• Proven ability to Handle difficult customer.
• Should have the knowledge of other products movement in the market.
• At least 3 years experience in collection with 2 years of On roll team members.
• Excellent interpersonal and verbal communication skills
• Ability to Work & Deliver business targets under pressure.
• Be Accountable for Portfolio Quality of the Location.

Special Requirements (If any)

• Should have willingness to travel as per company requirement.

Job Location / State

As per the company requirement.

Compensation Band

As per policy

Entitlements

As per policy

Stake Holders

As per the company requirement.

Educational Qualification / Technical Certification

Any UG

Skill Sets

Collection Experience inn unsecured loan like PL/BL , with team handling skill sets.

Communication Skills

Good oral, written skill in Tamil/English and any other languages preferably

Experience

3+ years of Collection experience both soft and hard bucket

System Knowledge

MS-Office (Excel/Word and PowerPoint)

20

Behavioral Competencies

Uncompromising ethical standards and discipline expected

21

Other Requirements (If any)

Should have the license with vehicle (2-wheeler).