Staff Technical Product Manager, ServiceNow

Team: Enterprise Technology Group (ETG)

ETG is an IT research and development organisation that drives innovation through experimentation on the Now Platform and exploration of new technologies.

Role Overview

Product Manager

Key Responsibilities

Product Strategy and Vision

• Define the product vision and roadmap for testing tools, aligning with overall software development strategy
• Interact with business stakeholders and product teams; analyse market trends to define quarterly execution roadmap
• Collaborate with testing engineers and developers to define acceptance criteria and user stories
• Present vision to executives and secure sponsorship by demonstrating ROI
• Drive day-to-day development decisions as the voice of the customer
• Advocate for continuous improvement of testing tools and processes
• Drive product adoption and track metrics; present performance in monthly reviews
• Gather stakeholder feedback for future enhancements

Product Planning and Release Management

• Define product roadmap and key success metrics
• Gather, prioritise, and define requirements for each release
• Collect monthly product usage statistics and communicate to stakeholders
• Create feature plans including acceptance criteria and use cases
• Collaborate with engineering on release management, addressing risks and dependencies

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• 8+ years of relevant experience in working as a Product Manager and Process Owners to create Product roadmap, define MVP, define key-value metrics to measure success
• Experience creating and using User Journey mapping, stakeholder mapping, Storyboarding techniques
• Strong ServiceNow platform experience
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Drive solution development through big-picture solution development
• Ability to serve as a team lead and coach employees at lower levels

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