Staff SRE/Devops Engineer - Kubernetes & Python

What you get to do in this role:

The AI Services team at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

• Build the best cloud-based AI/ML solutions to power intelligent enterprise services
• Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software
• Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AIs potential impact on the function or industry.
• 8+ years of related experience with a Bachelors degree or Masters degree
• Expertise on management & administration of

  Kubernetes clusters

• Good experience

  in Java or Python, OOP, Design Patterns, time and space-efficient algorithms

• Strong knowledge on Unix based operating systems & workload management and networking systems.
• Hands on experience with

  public cloud offerings

  on major cloud platforms (Azure preferred & AWS)
• Excellent Infrastructure as a Code skills using

  Ansible, Puppet

  . Ansible Tower is also a preferred skill.
• Experience with monitoring, alerting systems & strong problem-solving/analytical skills.
• Experience in using AI Productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have