Staff Specialist Technical Supp Analyst

BMC Software

4 - 9 years

6 - 10 Lacs

pune

Posted:17 hours ago| Platform:

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Skills Required

customer satisfaction dba software development clist administration customer service reading database administration ims qa ibm mainframe r technical support product management technical documentation mainframe tools mainframe

Work Mode

Work from Office

Job Type

Full Time

Job Description

Here is how, through this exciting role, YOU will contribute to BMC''s and your own success:

Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments
Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds.
Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification
Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base
Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge
Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams

To ensure youre set up for success, you will bring the following skillset & experience:

You have approximately 3-4 years working experience with IBM Mainframe z/OS systems (z/OS 2.3 and higher preferred).
Specifically, IBM IMS system (14 and later) knowledge and database administration (DBA) experience in the areas of database planning, design, and creation. Additional knowledge of the IMS DBDGEN, PSBGEN, and ACBGEN utilities is required.
You have experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles
You are familiar with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities
You have excellent customer service, communication, and problem-solving skills.

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