Job
Description
This role will serve as a key technical expert for Level 2 escalations, working closely with cross-functional teams across engineering and support to maintain product stability, performance and customer satisfaction. As a member of the team, you will independently investigate and find resolution of complex production issues and drive improvements in support processes and product quality. Key Responsibilities: Work on critical production issues in real-time, including log analysis, performance debugging, and system recovery. Be a technical leader at the core of a mission-critical enterprise security product Lead the resolution of complex customer-reported issues escalated to L2, ensuring timely and high-quality fixes Analyze root causes of recurring issues and drive long-term solutions or workarounds Collaborate with passionate engineers, security experts and support teams to prioritize and implement fixes, patches and service packs Participate in post-mortem reviews and develop knowledge base articles and best practices for internal teams Participate in on-call rotations as necessary for critical customer issues To qualify for this position, you must have: Bachelor s degree in Computer Science Engineering (or equivalent field) with 12+ years software development experience Strong software development experience in building enterprise security products with deep knowledge of Identity and Access Management Experience in collaborating with customers to understand their pain points and solve their problems Hands-on experience with following technologies and concepts Full Stack Development (Java backend Javascript, React frontend) SSL, TLS, Certificates (PKI), RADUIS, LDAP Docker and Kubernetes Distributed Systems and Microservices Architecture Problem solving and debugging skills Vulnerability scanners and vulnerability management tools To be successful, you bring: Solid coding, system design skills and a collaborative mindset Experience working with support (L1) and customers in troubleshooting production issues Understanding of globally distributed enterprise product deployments and associated complexities Experience in working with Unix/Linux/Windows operating systems CI/CD experience using Jenkins, Git, Gradle Experience working in Agile/Scrum environments with cross-functional global teams Ability to contribute to all stages of Secure SDLC Excellent verbal and written communication skills to interact with global teams and customers Familiarity with international support operations and follow-the-sun support models This is an in-office position. You will be expected to work from the office full-time, Monday through Friday. Work location for this position is Hyderabad-India Division Overview The IMS Division enables leading multinational companies and government agencies to modernize, optimize, and protect the world s most complex hybrid environments. To better serve our customers, we ve developed five product portfolios: AIOps Observability; API Management; DevOps; Identity Access Management, and Essentials. Together, our winning portfolio of software is aiding the delivery of powerful customer experiences, growth through new services, efficiency, security, and continuous innovation. Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law. .
