Staff Software Engineer

Role Purpose

• Software design, development, testing, and documentation across backend, frontend, and interaction management platforms.
• Delivering end-to-end features and collaborating with product owners and designers to expand capabilities.
• Ensuring service performance and quality, including participation in on-call rotations.
• Exploring and applying cutting-edge technologies to turn ideas into impactful products.

How You Contribute

• Write

  high-quality, efficient, maintainable code

  for scalable and multi-tenant systems.
• Demonstrate deep technical knowledge and problem-solving across multiple languages and frameworks.
• Serve as a

  technical mentor

  and coach to peers.
• Ensure projects meet milestones and align with business objectives.
• Contribute to

  processes, documentation, specifications, and APIs

  .

Skills, Competencies Qualifications

• Proficiency in programming languages such as

  Java

  and

  Python

  .
• Expertise in

  server-side technologies

  ,

  SQL/NoSQL databases

  , and

  Spring Boot

  .
• Strong experience in

  web technologies

  (HTML, CSS, JavaScript) and modern frontend frameworks like

  Vue.js

  or

  React

  .
• Hands-on exposure to

  Agentic AI

  , frameworks, and related solutions.
• Knowledge of

  web security best practices

  and secure coding principles.
• Experience in

  deploying, monitoring, and troubleshooting

  production applications.
• Proven portfolio demonstrating architecture, design, and full-stack development.
• Strong collaboration and ownership mindset.
• Bachelor s degree (or equivalent) in a relevant discipline.

• Experience with

  multi-tenanted systems

  .
• Expertise in

  sharding

  (MySQL, Redis, MongoDB).
• Experience in

  Contact Centre, IVR, Virtual Agents, VoIP

  , or

  Telecom

  domains.
• Exposure to

  Google Cloud Platform (GCP)

  ,

  Kubernetes

  , and

  CI/CD pipelines

  .

• Ability and willingness to participate in

  on-call support

  .

Key Relationships

• Service owners and their teams
• Technical leadership and senior management
• Engineering teams
• Network and Telecom teams
• Customer service, Compliance, and InfoSec teams