SSE

SSE Ref #S0011 : Dynamics CRM Functional

Primary skill is MS Dynamics CRM with 4 – 5 years of experience including good knowledge in Incident Management with good soft skills as this is highly client interfacing role. Responsibilities to be handled in this role: Creating accounts Providing Access/Terminating Accounts in Production environment. Providing access to many applications via Web Admin tool & removing access via MS SQL Server Query Analyzer. Work on the Request/Tasks for various accounts change requests. Resolving the Leads, Forecasts, Opportunities, Quotes, Orders, Assets & Entitlements issues. Resolving the Customer & partner (User creation/e-Learning/Business cycle) issues. Create; Manage Documents/Reports, Knowledgebase Wiki in MS SharePoint. Assessing requirement and priority and delivering within defined SLA. Troubleshoot the Call center Application Issues (Service Requests, Response, Activities, Data Export, Escalations issues). Interact with Problem Management/Event management teams to develop work around the issue before bug fix/release.

Requirements:
Primary skill is MS Dynamics CRM with 4 – 5 years of experience including good knowledge in Incident Management with good soft skills as this is highly client interfacing role. Responsibilities to be handled in this role: Creating accounts Providing Access/Terminating Accounts in Production environment. Providing access to many applications via Web Admin tool & removing access via MS SQL Server Query Analyzer. Work on the Request/Tasks for various accounts change requests. Resolving the Leads, Forecasts, Opportunities, Quotes, Orders, Assets & Entitlements issues. Resolving the Customer & partner (User creation/e-Learning/Business cycle) issues. Create; Manage Documents/Reports, Knowledgebase Wiki in MS SharePoint. Assessing requirement and priority and delivering within defined SLA. Troubleshoot the Call center Application Issues (Service Requests, Response, Activities, Data Export, Escalations issues). Interact with Problem Management/Event management teams to develop work around the issue before bug fix/release.

Special requirements:
MS SQL Server Query Analyzer, MS Dynamics CRM

Any Applicant who is interested in this position may apply by regular mail (include Reference Number S0011) to:

Human Resources
Solis Technologies, Inc. #B8, Flot No PH1 Madhura Nagar, Hyderabad Andhra Pradesh, India - 500038