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Job Description: Position Overview Will be responsible for overseeing the maintenance, support, and continuous improvement of the organizations software systems. This role ensures optimal performance, security, and reliability of all software applications while managing a team of engineers and collaborating with other departments to address business needs. Key Responsibilities 1. Software Maintenance & Support •Oversee the maintenance and troubleshooting of enterprise applications, ensuring high availability and performance. •Develop and implement strategies for proactive software monitoring, issue resolution, and system optimization. •Lead the identification and resolution of bugs, security vulnerabilities, and performance bottlenecks. 2. Team Leadership & Management •Manage and mentor a team of software maintenance engineers and support specialists. •Define clear roles, responsibilities, and KPIs for the maintenance team. •Foster a culture of continuous learning and process improvement. 3. Process Improvement & Automation •Establish and optimize software maintenance processes, including version control, patch management, and rollback strategies. •Identify opportunities for automation to improve efficiency and reduce downtime. •Ensure adherence to ITIL best practices and industry standards. 4. Collaboration & Stakeholder Management •Work closely with software development, infrastructure, and business teams to align maintenance strategies with organizational goals. •Act as the escalation point for critical software issues impacting business operations. •Communicate effectively with leadership on system health, risks, and improvement plans. 5. Security & Compliance •Ensure compliance with data security regulations and industry standards. •Oversee the implementation of security patches and software updates. •Conduct periodic audits to assess system vulnerabilities and risks. 6. Vendor & Third-Party Management •Manage relationships with third-party software vendors and service providers. •Oversee software licensing, renewals, and support contracts. •Evaluate vendor performance and negotiate service-level agreements (SLAs). Key Requirements 1. Education & Experience •Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. •10+ years of experience in software maintenance, IT operations, or application support. •5+ years of leadership/management experience in a similar role. 2. Technical Skills •Strong expertise in software maintenance methodologies, troubleshooting, and debugging. •Proficiency in cloud platforms (AWS, Azure, or GCP), databases, and enterprise applications. •Experience with monitoring tools, IT service management (ITSM) tools, and automation frameworks. •Understanding of cybersecurity best practices and compliance frameworks. 3. Leadership & Soft Skills •Excellent leadership, communication, and stakeholder management skills. •Strong analytical and problem-solving capabilities. •Ability to work in a fast-paced and high-pressure environment. Preferred Qualifications •ITIL certification or relevant IT service management experience. •Experience in fintech, banking, or high-availability system environments. •Exposure to DevOps, CI/CD, and Agile methodologies.
