Sr. Travel Executive

WE ARE HIRING FOR GRACE STAFFING SERVICES (THANE BRANCH)

Job Title: Travel Expert – Customer Service Associate (Airline Travel Queries/ Upselling )
Shift: US Rotational Shifts (Night Shifts)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring Travel Experts for a customer service role where you will handle airline travel-related queries, bookings, and complaints & Inside Sales. In this role, you’ll provide support to international customers, assisting with flight reservations, cancellations, changes, and addressing any travel-related concerns & Sales. The role requires working in US rotational shifts, including night shifts.

Key Responsibilities:

• Handle inbound customer queries regarding flight bookings, cancellations, changes, and general travel-related questions.
• Resolve customer complaints and provide solutions in a timely and professional manner.
• Assist customers with the booking process, ensuring accurate information is provided for international travel.
• Maintain records of all customer interactions and ensure issues are tracked and resolved.
• Meet performance goals including customer satisfaction, response time, and call quality.

Eligibility:

• HSC or Graduate (Minimum 1 year of international customer handling experience required from Airline Ticketing or Airline Customer Support process.
• Experience in travel-related services or customer support in airlines is preferred.
• Excellent communication skills in English.
• Comfortable working in US rotational shifts and night shifts.
• Must be okay to travel to the office.
• Pick-up and drop-off transportation provided by the company.
• Hands-on experience with GDS systems such as:

▪ Amadeus
▪ Sabre
▪ Galileo

• Other relevant airline reservation systems

What We Offer:

• Competitive salary and performance-based incentives.
• Pick-up and drop-off facility provided.

Opportunities to grow and develop your career in the travel industry.

Job Types: Full-time, Permanent

Pay: ₹590,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Work Location: In person