Sr. Telecaller (Female Only)

About Us:

Karauli Diagnostics is Varanasi’s leading diagnostic center, known for our advanced PET CT Scan, MRI, CT Scan, Ultrasound, X-Ray, and Pathology services. We pride ourselves on accuracy, speed, and compassionate care. We are looking for a confident and articulate Telecaller with excellent English communication skills to join our dynamic team.

Key Responsibilities:

• Make outbound calls to potential patients and leads for service inquiries and appointment bookings
• Answer incoming calls and resolve customer queries effectively and politely
• Clearly explain our diagnostic services, packages, and offers to callers
• Maintain and update customer databases regularly
• Follow up with leads and ensure a high conversion rate
• Coordinate with the reception and medical team for smooth patient handling
• Provide timely reports on call activities and conversions

Requirements:

• Excellent verbal communication in English (Hindi knowledge is a plus)
• Confident, polite, and professional telephone manner
• Good listening skills and the ability to handle objections
• Basic computer knowledge (MS Excel, CRM, Google Sheets)
• Strong persuasion and follow-up skills
• Ability to multitask and work under pressure
• Minimum qualification: 12th pass / Graduate
• Prior experience in healthcare or customer support preferred

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Language:

• Hindi (Preferred)
• English (Required)

Work Location: In person