Sr. TechOps, Platform Engineering

Job Description

About the Role: Grade Level (for internal use): 10 Responsibilities and Impact: The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The ImpactThis is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical applications. Whats in it for youThe role provides for successful candidate to have: Opportunity to interact and engage with technology and operations users Work on latest in technology like AWS, Terraform, Datadog, Splunk, Grafana etc Work in an environment which allows for complete ownership and scalability What Were Looking For: Basic Required Qualifications: Candidate should have 5+ years of experience in Platform Engineering or Application Support/TechOps role. Knowledge of cloud technologies like AWS and GCP Candidate needs to be an experienced technical resource (Java, Python, Oracle, PL/SQL, Unix) with strong understanding of ITIL standards such as incident and problem management. Strong knowledge of SDLC, agile methodology, CI/CD and deployment tools like Gitlab, GitHub, ADO Knowledge of Networks, Database, Storage, Management Systems, services frameworks, cloud technologies Ability to understand complex release dependencies and manage them automatically by writing relevant automations Drive and take responsibilities of support and monitoring tools Should have exposure to hands-on fault diagnosis, resolution, knowledge sharing and delivery in high pressure client focused environment. Extensive experience of working on mission critical systems Involve and drive RCA for repetitive incidents and provide solutions. Driving excellent levels of service to the business, effective management & technology strategy development and ownership through defined process Additional Preferred Qualifications: Keen problem solver with analytical nature and excellent problem-solving skillset Be able to work flexible hours including some weekends and possibly public holidays to meet service level agreements Excellent communication skills, both written and verbal with ability to represent complex technical issues/concepts to non-tech stakeholders