Sr. Technical Support Executive

Job Description

Greetings from Circuit Systems India Pvt Ltd/PCB Power (https://www.pcbpower.com/) We are hiring Technical Sr. Sales Support Executive (Sales operations) Qualification Required: - Any Graduation Skill Set Required: - Great Verbal & Written English Communication Experience : 0-5 Years(Freshers can also apply) Location :- Ahmedabad(work from office only) Job Responsibilities:- Provide Pre-sales technical assistance, services and products education. Work on sales support services and provide technical and commercial back up as required. Support marketing activities by attending trade shows, conferences and other marketing events. Generate and process new sales leads, inquiries and purchase orders as necessary. Answer Emails, Phone calls and chats from customers and deal with queries as they arise. Follow up with customers to make sure that they are satisfied with a particular product or service. Experts attention to detail, as customers may have the same problems; reports the problems as necessary. Deal with any customer complaints and resolves the issue as necessary Persuade customers that a product or service best satisfies their needs in terms of quality, price and delivery Provides hands on support of customer care initiatives such as automated provisioning, online billing, order tracking and detailed account management Solicit cross-selling and up-selling opportunities within the customer care experience. Take the extra mile to engage the customer Job Types: Full-time, Permanent Pay: ₹228,000.00 - ₹420,000.00 per year Benefits: Health insurance Leave encashment Paid sick time Provident Fund Shift: Day shift Application Question(s): Are you comfortable working from the office at ISKCON Ahmedabad (380058)? Are you comfortable with a face-to-face interview at ISKCON Ahmedabad (380058)? What is your current CTC? What is your expected CTC? What is your official notice period in current organisation? Reason for Job Change Experience: Technical support: 1 year (Preferred) Pre-sales: 1 year (Preferred) Language: English (Preferred) Location: Ahmadabad District, Gujarat (Preferred) Work Location: In person