This role will leverage the use of emerging technologies to help identify opportunities to drive 5-10% cost out YOY. This role will focus on building quality solutions leveraging contemporary tools that will result in improved end-user experiences, reduced ticket counts, and improved mean time to resolution for each ticket.

What you ll do

L everage emerging technologies to develop process improvements that will help to drive 5-10% YOY productivity.

Build quality solutions leveraging contemporary tools that will enhance end-user experience, reduce ticket counts, and improve the mean time to resolution for each ticket.

Evaluate decisions through the eyes of the customer, creates processes with customer viewpoint, and partners with customers to help shape their future initiatives.

Evaluate the use of automation to drive MTTR improvement, enhanced customer experience, and less dependency on manual work

Generate and maintain employee self-service options to provide alternate support options to traditional ticket-based approach .

Track and monitor program status and metrics to ensure milestones are met, and internal and external delivery commitments are met.

Track project outcomes realization and customer satisfaction levels through established metrics against service level. Ensure lessons learned are collected

Ensure ongoing communication of progress against program objectives . Share technical, procedural, and business knowledge with others.

Proactively identify and resolve issues and makes recommendations for improvements to existing processes .

Leverage your domain expertise ; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.

What youll bring (B asic Q ualification s)

Bachelor''s Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) with advanced experience or equivalent knowledge.

A minimum of 5 years of technical experience along with established leadership credentials across disciplines and functions within IT program/product areas.

What will make you stand out

Proven expertise in large-scale ERP Operations.

Demonstrated customer focus evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives .

Demonstrated ability of working with senior-level stakeholders to define, lead, and implement process and tools strategy to drive process improvement changes.

Demonstrated ability to establish operational performance metrics and drive continuous efficiencies and improvements for systems, processes, and resources .

Ability to develop partnership with cross functional teams and develop an inclusive & collaborative environment . Uses critical thinking skills and disciplined approaches to help leaders and leadership teams resolve issues and define solutions.

Change oriented actively generates process improvements, champions and drives change initiatives, confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly .

Excellent influencing, interpersonal and communications skills (both written and verbal) with all levels of an organization . Ability to interface with senior leadership with confidence and clarity . Influences and energizes others toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal in the face of unfavorable odds and setbacks .

Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities

Strong analytical and strong problem-solving skills; communicates in a clear and succinct manner and effectively evaluates information / data to make decisions, anticipates obstacles and develops plans to resolve, creates actionable strategies and operational plans

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Sr. Technical Project Manager