Sr Staff Production Service Engineer

Snow Planet

7 - 9 years

4 - 8 Lacs

hyderabad

Posted:4 weeks ago| Platform:

Apply

Skills Required

computer science architecture focus service engineering infrastructure technical leadership hardware customer experience distribution system operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

You will be a key contributor in defining and establishing an operational standards portfolio that maps to our AI-native journey. This will be used to ensure AI systems and services have the needed focus across operability, observability, fault-tolerance, and recoverability. You will engage across the business with service engineering teams to ensure the standards defined are implemented and maintained, with a goal of reducing engineering toil and Mean-Time-To-Resolution (MTTR).
We need technical leaders with experience designing large scale operational frameworks and are well-versed in productization strategies in scaling architectures for ServiceNow s planet-scale challenges. The role also requires a combination of technical skills and people skills as you will be working across a broad cross-section of engineers and service owners.

What do you get to do in this role?

Provide strategic architecture by defining strategies and standards for the use of AI across observability, supportability, process, tools, and Automations. This is with a view towards reducing engineering toil and MTTR.
Lead the review of proposed new AI functionality, tools and services for architectural consistency and adherence to GCO architectural standards. Provide direct feedback to service teams on how to optimize their designs for better response and engagement for AI.
Provide senior operational and technical leadership at appropriate architectural meetings and boards to ensure operational requirements are met and form part of design and architectural designs across the business. AI is a new direction for operations and defining and unifying the voice of the operator at leadership meetings is critical.
Provide oversight of operational implementation teams to ensure appropriate AI architectural and security standards are implemented during build phases. Ensure feedback from those teams are incorporated into future standards.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

More Jobs at Snow Planet

Director - Financial Reporting Management

Hyderabad

12 - 14 yrs

INR 14 - 16 Lacs

Director - Financial Reporting Management

Bengaluru

12 - 14 yrs

INR 14 - 16 Lacs

Staff Outbound Product Manager - Finance & Supply Chain BU

Hyderabad

8 - 9 yrs

INR 15 - 19 Lacs

Staff Inbound Product Manager

Hyderabad

9 - 10 yrs

INR 7 - 11 Lacs

Senior Accountant - Lease/Fixed Assets Accounting

Bengaluru

5 - 7 yrs

INR 2 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.