The associate will be responsible for leading and managing independently Operational Services to Sales Leaders and help drive NCVI (Net Contract Value Increase) by executing key processes and improving Territory Strategy for a Pod. Independently drive and partner with TPA Stakeholders to help Sales Leaders take informed decisions in incremental Sales force and building optimal territories.
Clients Service: Provide support to Gartner Sales Leaders
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Engage verbally and in writing with assigned Sales regions to provide timely and accurate resolution
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Work on ad-hoc and regular operational projects with minimal guidance
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Manage and resolve support requests from internal clients within service level agreements.
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Engage with Sales Leaders and partners with members across functions to deliver value
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Partner within and across teams to Identify gaps, problem solve and improve Seller productivity and experience
Conduct data analysis and support reporting needs
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Ensure data integrity by identifying discrepancies and updating datasets regularly.
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Manage data tools and internal applications including Anaplan, Excel, Power BI, CRM, etc.
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Successfully drive high complexity projects with minimal guidance
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Gain strong understanding of internal systems and processes such as Account Moves Process guidelines and Rules of Engagement (RoE)
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Mentor and train other team members on processes/tools
Execute on business-critical sales operations & provide service support for core TP&A processes which include:
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Correct account alignment: Ensuring right Salesperson is assigned to correct accounts
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Efficient new hire intake process: Ensuring new to role sales associates have a robust territory as soon as they become quota eligible.
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Personnel changes: Ensuring our internal processes and systems are set up when we have critical changes in our sale personnel. E.g., when sales associate join or depart the firm, when they have changes in their territories, etc.
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Assist with transition and implementation of new processes.
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Own and drive execution of assigned workstreams independently.
What you ll need:
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Bachelors degree, preferably in STEM discipline with 3 years of relevant experience in client service and/or service operations/delivery role
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Strong Microsoft office skills, especially Excel and Power Point, knowledge of VBA/Macros and Power BI is a plus.
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Experience in working with multiple stakeholders across geographies with changing requirements.
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Problem-Solving ability breaks down problems and considers solutions, comfortable with quantitative analysis.
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Good Communication skills with a strong sense of ownership and is seen as trusted business advisor by stakeholders
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Thoughtful, coachable & driven individual, respectfully challenges the status quo and quickly absorbs feedback
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Stakeholder Management - works effectively with stakeholders/partners/teams; builds / maintains good relationships.
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High sense of urgency and attention to detail
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Ability to analyze and improve operational processes and services.
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Good organizational and time management skills.
What you will get:
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Competitive salary, generous paid time off policy, charity match program Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)and more
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Collaborative, team-oriented culture that embraces diversity
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Professional development and unlimited growth opportunities
