Roles and Responsibilities
- Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
- Develop existing and custom applications within ServiceNow including integrations with other applications
- Handson experience in Service Catalog & Service Portal modules
- Create and use update sets between ServiceNow instances
- Design for and maintain a highly available and recoverable environment
- Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow
- Work with various teams to fully understand business functionality and areas of improvements
- Provide support via troubleshooting, implementing bug fixes and root cause analysis
Technical
- Overarching understanding of ServiceNow Enterprise product suite
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
- Ability to apply business concepts into a technical solution
- Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have
- Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
- Ability to create reports using the standard reporting engine, plus metrics and SLAs
- Follow ServiceNow best practices (including scripting, security, implementation)
- Clear written and verbal communication skills
Nomura Leadership Behaviours:
LeadershipBehaviours
Description
Element
Exploring Insights & Vision
Comprehensively analyse the nature
of the problems we face and set our focus toward the future vision
- Gather Intelligence
- Create a vision
- Identify an issue
Making Strategic Decisions
Analyse options and feasibility to resolve issues, in making
judgments and recommendations
- Identify countermeasures
- Assess feasibility
- Make a judgment
Inspiring Entrepreneurship in People
Promotes the vision and goals to others in such a way that inspires commitment and independent contributions
Elevating Organizational Capacity
Maximize organizational productivity through leadership development and
engagement
- Have an ownership in own development
- Support other s growth
- Encourage organizational growth
Inclusion
Respect diverse perspectives and
promote psychological safety and the creation of a risk culture
- Foster psychological
safety - Encourage the active
participation of all talent - Foster a risk culture
We are committed to providing equal opportunities throughout employment including in the recruitment, training and development of employees. We prohibit discrimination in the workplace whether on grounds of gender, marital or domestic partnership status, pregnancy, carer s responsibilities, sexual orientation, gender identity, gender expression, race, color, national or ethnic origins, religious belief, disability or age.
*Applying for this role does not amount to a job offer or create an obligation on Nomura to provide a job offer. The expression "Nomura" refers to Nomura Services India Private Limited together with its affiliates.
