8 - 13 years

14 - 24 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Job Title:

Location:

Experience:

Type

Duration

Key Skills:

Senior ServiceNow Developer

Key Responsibilities

  • Design and develop

    ServiceNow CSM

    solutions, including case management, workflows, integrations, and customer portals.
  • Configure and enhance

    ServiceNow ITSM

    modules such as Incident, Problem, Change, Knowledge, and Request.
  • Implement and optimize

    Now Assist

    features to enhance automation and user experience.
  • Develop custom applications using

    App Engine Studio (AES)

    and platform capabilities.
  • Write, maintain, and optimize

    ServiceNow scripts

    (Client Scripts, UI Policies, Business Rules, Script Includes, Flow Designer).
  • Build and maintain integrations using REST/SOAP APIs and MID Server.
  • Collaborate with cross-functional teams to gather requirements, translate into technical solutions, and deliver high-quality platform enhancements.
  • Ensure platform scalability, security, and compliance with best practices.
  • Provide technical leadership, code reviews, and guidance to junior developers.
  • Troubleshoot issues and perform root-cause analysis for platform-related incidents.

Required Qualifications

  • 810 years of hands-on experience as a

    ServiceNow Developer

    .
  • Strong expertise in

    CSM

    and

    ITSM

    implementations.
  • Certified in

    CAD (Certified Application Developer)

    — preferred.
  • Deep knowledge of

    ServiceNow scripting

    , Flow Designer, IntegrationHub.
  • Experience with

    Now Assist

    , GenAI features, and ServiceNow AI frameworks.
  • Solid experience with

    App Engine Studio (AES)

    for building scoped apps.
  • Strong understanding of ServiceNow architecture, best practices, and SDLC processes.

Good to Have

  • Additional ServiceNow certifications (CSM, ITSM, CSA).
  • Experience in Agile/Scrum environments.
  • Knowledge of Performance Analytics, Virtual Agent, and mobile app configurations.

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Saransh Software Solutions logo
Saransh Software Solutions

Information Technology

Indore

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