Sr. Representative, People Solution Center

Concentrix

0 - 3 years

2 - 4 Lacs

gurugram

Posted:1 week ago| Platform:

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Skills Required

solving queries customer support customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Professionally manage multiple communication channels to engage with and resolve staff queries and concerns.
Focus on first time resolution, not directing employees to other functions but providing a high level of customer service and support
Know how to quickly search and find data / knowledge from the various information systems as required in pursuit query / concern resolution.
Answer all queries via the employee initiated / preferred communication channel to an exceptionally high standard, ensuring all enquiries are accurately logged and traceable in the relevant help desk system.
Facilitate timely and effective resolution of the concern or query in collaboration with other SMEs as necessary and stay connected with the escalation until resolution has been confirmed. .
Identify and report trending issues that may have an impact on employees. (i.e. Holiday pay did not get paid out for many, PTO accruals did not get added)
Understand the weekly and monthly reports

Preferred candidate profile

Customer service experience in a similar environment
Well-developed planning and organizational skills, with a proven ability to prioritize tasks and effectively manage your workload
Computer literate (Microsoft Office Suite and ability to learn other technology systems)
Excellent customer service skills
Excellent Oral and written communication
Well-developed problem-solving skills, with the ability to construct, document and communicate answers to questions.
Ability to manage multiple tasks
Consistent past performance on meeting SLAs and targets

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