Sr People Systems Analyst ServiceNow

Role Overview: Join the leader in entertainment innovation and help design the future at Dolby. As a member of the Dolby team, you'll witness the impact of your work everywhere, from movie theaters to smartphones. Dolby continues to revolutionize how people create, deliver, and enjoy entertainment globally. The Work Innovation team at Dolby is seeking a Senior ServiceNow Analyst to join their team in Bangalore. This role will involve creating custom solutions, automations, and integrations to enhance the employee experience and streamline People & Places processes by configuring and supporting the ServiceNow Human Resources Service Delivery (HRSD) and Workplace Service Delivery (WSD) modules. Key Responsibilities: - Configure and maintain HRSD & WSD modules, including Case Management, Knowledge Management, Lifecycle Events, Indoor Mapping, Maintenance Management, and Employee Service Center Pro. - Collaborate with People, Places & IT teams to gather requirements, design solutions, and implement enhancements in ServiceNow, including evaluating and implementing AI features. - Support knowledge base governance and content accuracy across teams. - Create and maintain documentation and user guides for HRSD & WSD processes. - Assist with system upgrades, evaluate and test new features and enhancements in collaboration with IT. - Monitor system performance, resolve user-reported issues in collaboration with IT, and analyze usage metrics and feedback to drive continuous improvement and user adoption. - Contribute to the planning and execution of systems-related projects. Qualifications: - Bachelor's degree in Information Systems, Human Resources, or a related field. - 3+ years of experience in configuring and supporting ServiceNow, with some experience in HRSD or WSD. - Passion for enhancing the digital employee experience and good understanding of HR processes and ServiceNow architecture. - Ability to translate business needs into technical requirements and solutions, along with familiarity with integrations between ServiceNow and HRIS platforms. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with global teams. - Ability to work autonomously and as part of a team, strong attention to detail, and maintain confidential information. - ServiceNow HRSD Fundamentals certification preferred, exposure to Virtual Agents, or other AI features in ServiceNow is a plus.,