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Syniverse
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Sr Operations Engineer

Sr Operations Engineer

Syniverse

5 - 9 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

application support problem management relational databases programming languages software development operating systems databases customer service communication skills testing troubleshooting technical solutions

Work Mode

On-site

Job Type

Full Time

Job Description

As a Sr Operations Engineer at Syniverse, you will provide technical solutions to exceptionally difficult problems. Your role will involve addressing day-to-day customer issues, application problems, and concerns that are detailed and complex in nature, requiring thorough analysis and research. You will be responsible for installing, configuring, operating, and evolving common infrastructure such as the network, servers, and external services like the cloud. Key Responsibilities: - Provide escalated technical support for complex technical issues, leading problem management cases and providing management status updates. - Analyze requirements, prioritize requests, and create programs or processes to meet the specified needs. - Participate in the design and review of changes to database design to ensure functional and performance requirements are met. - Install, monitor, maintain, support, and optimize all production server hardware and software. - Create, track, and report metrics for capacity planning, analyze current capacity, and provide recommendations. - Participate in the ticket review process, analyze issues, inquiries, and requests, and maintain ownership until resolution. - Monitor production servers, application health, and performance, taking necessary actions to improve results and address any issues. - Conduct error research based on production logs, prioritize production issues, and perform User Acceptance Tests in the production environment. Experience, Education And Certification: - Bachelor's degree in computer science, electronics, telecommunication, or equivalent work experience. - 5+ years of relevant professional experience in application support, technical customer support, relational databases, programming languages, and software development. - Certification in operating systems and databases is preferred. Additional Requirements: - Exceptional customer service skills and ability to communicate effectively with both technical and non-technical clients. - Strong analytical, multitasking, communication (verbal and written), and troubleshooting skills. - Detail-oriented with familiarity in testing and troubleshooting techniques. Join Syniverse and be part of an exciting and growing organization with a competitive total compensation package, flexible/remote work options, and a leadership team dedicated to fostering an inclusive, collaborative, and transparent culture. Syniverse values diversity, equity, and inclusion among its employees as essential to global success and aims to recruit, develop, and retain talented individuals who can contribute to connecting the world. If you know someone at Syniverse, make sure they refer you before applying for this position.,

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Sr Operations Engineer