Manage and support the global
network infrastructure
, covering offices across APAC, EMEA, and North America.
Provide operational support and troubleshooting for
Palo Alto Firewalls, Prisma SD-WAN, SilverPeak, Cisco Catalyst, and Meraki networks
.
Administer and optimize
LAN, WAN, WLAN, and Data Center network
components.
Perform
incident, problem, and change management
aligned with ITIL best practices.
Review and execute
Change Requests (CRs)
, ensuring minimal business disruption.
Work closely with global teams to implement
network upgrades, migrations, and integrations
.
Manage
firewall rules, security policies, and VPN tunnels
, ensuring compliance with corporate and regulatory standards.
Support
wireless networks (Meraki, Aruba)
and troubleshoot access-related issues.
Ensure
network monitoring, performance tuning, and capacity planning
.
Lead and mentor junior engineers, providing
technical guidance and escalation support
.
Document network diagrams, configurations, processes, and procedures.
Participate in
on-call and rotational shift support (24x7 operations)
.

Required Skills Experience

10+ years
of hands-on experience in global enterprise network operations.
Strong expertise in:

Palo Alto Firewalls
(security policies, Panorama, VPNs).
Prisma SD-WAN / SilverPeak SD-WAN
(deployment, operations, troubleshooting).
Cisco Catalyst switches
(layer 2/3 configuration, routing protocols, QoS).
Cisco Meraki switches and access points
(cloud-managed operations).
Wireless technologies,
including
Aruba APs
.

Strong knowledge of
routing, switching, BGP, OSPF, EIGRP, MPLS, VPN, VLANs, QoS, NAT, ACLs
.
Familiar with
network monitoring tools
(e.g., LogicMonitor, PRTG, SolarWinds, or equivalent).
Experience with
firewall rule reviews, policy audits, and security compliance
.
Experience working in
financial services/investment banking
(preferred).
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication skills with the ability to coordinate across global teams.

Certifications (Mandatory / Preferred)

CCNA, CCNP (Mandatory)
CCIE (Preferred)
Palo Alto Networks Certification (PCNSE/PCNSA)
Aruba Certification
(ACMP/ACMA or higher)
ITIL Foundation (preferred)

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