Sr. Manager IT

Job Description

Key Responsibilities: Administer Grid Schedulers in large semiconductor design environments Perform LSF and License Scheduler configuration changes in large, complex clusters Troubleshoot and resolve distributed resource management (DRM) issues related to service availability, performance, and SLA compliance Collaborate with frontline support teams and other Engineering Compute teams globally to maintain DRM service availability and optimize computing environments Drive capability development and architectural improvements for DRM services and provide input to Grid Architects Manage incident, problem, change, and configuration management processes for Grid Systems Engineering from an ITIL framework perspective Create and review incident reports, drive major incident resolutions, and track closure of elevated tickets Perform root cause analysis (RCA) for repeated issues and coordinate with vendors and peer organizations to resolve bugs or ecosystem problems Create release plans for deploying enhancements or internal projects to upgrade tools/processes Maintain and audit configuration management database (CMDB) and perform configuration management activities Provide periodic capacity and availability reports to management, influencing architectural decisions focused on scalability and system stability Required Skills and Qualifications: Bachelor of Science in Computer Science or related field, with 7+ years IT-related experience OR 9+ years without a degree Hands-on experience with Spectrum LSF, Altair Flow Tracer, License Scheduler, and EDA tools Deep knowledge of Grid best practices, configuration options, limitations, troubleshooting, and performance tuning Practical understanding of high-performance computing environments and distributed resource management, particularly in the EDA and semiconductor design space Experience with Perl and shell programming/debugging in UNIX/Linux environments Strong customer service skills and ability to communicate clearly and concisely Proven ability to work within geographically dispersed teams and lead self-directed teams of technical contributors Excellent verbal, written, and presentation communication skills Strong interpersonal and cross-cultural collaboration skills Self-motivated and able to work well in teams Physical Requirements: Frequently transport and install equipment up to 20 lbs Preferred: Experience with formal change management processes Experience in incident, problem, change, and configuration management under ITIL framework Experience creating capacity reports and availability improvement plans