Sr. Manager, Information Systems

Roles & Responsibilities:

• Maintain strategic relationships and strong communication with the leadership team about IS services and service roadmaps to ensure that all the collaborators feel informed and engaged
• Lead and manage large, diverse teams within a matrixed organization.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Oversee the software development lifecycle
• Develop and implement strategic plans for technology and workforce.
• Follow global standards and practices.
• Foster a culture of collaboration, innovation, and continuous improvement.
• Attract and recruit top talent as part of an extensive Technology organization to be hired within India.
• Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership.
• Responsible for managing, growing, and developing the Amgen Technology team in India, ensuring global ways of working are imbedded in the local organization
• Understand the decision-making process, workflows, and business and information needs of business partners and collaborators
• Contribute and define business outcomes + requirements, technology solutions, and services
• Improve activities being measured by crafting, monitoring, and optimizing relevant feedback loops through test & learn activities
• Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a critical issue point and facilitating communication when service commitments are not met
• Ensure communication of key performance metrics and analysis of unmet needs
• Participate in stakeholder and other leadership meetings, working with other parts of the organization, and functional groups to ensure successful delivery
• Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services
• Facilitate standard process sharing, ensuring ongoing alignment with the Technology & Digital strategy
• Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance
• Ensure alignment of Technology service plans across organization
• Provide education to new partners with regards to IT service offerings
• Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 8 to 10 years of experience in Business, Engineering, IT or related field OR
• Bachelors degree and 10 to 14 years of experience in Business, Engineering, IT or related field OR
• Diploma and 14 to 18 years of experience in Business, Engineering, IT or related field
• Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation in the Human Resources space including Workday, Eightfold and ServiceNow
• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
• Experience in applying technology best practice methodologies: Scaled Agile (SAFe), ITIL, etc.
• Have strong intuition for business. Can demonstrate deep understanding of industry, therapy and product

Preferred Qualifications:

Good-to-Have Skills:

• Experience in a leadership role within a pharmaceutical or technology organization
• Extensive experience in the software development lifecycle.
• Experience using and adoption of Scaled Agile Framework (SAFe)
• Strong analytic/critical-thinking and decision-making abilities.
• Ability to work effectively in a fast-paced, dynamic environment.
• Established business partnerships and IS governance practices involving senior business stakeholders
• Broad working knowledge of key IS domains and layers

Professional Certifications:

• ITIL (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams