Sr. Manager / Delivery Leader, Business Operations - GO/JC/1644/2025

As a Sr. Manager / Delivery Leader in Business Operations, you will play a crucial role in managing governance, driving innovative strategies, and optimizing organizational efficiency for long-term growth. Your responsibilities will include collaborating with C-suite executives, overseeing internal governance, validating critical MIS, and leading high-impact initiatives. You will also be expected to align cross-functional teams, analyze trends for process improvements, and strengthen reporting structures. Key Responsibilities: - Partner with senior leadership globally to drive key decisions - Support financial analysis, MIS consolidation, and data validation - Lead internal governance, prioritizing high-impact actions - Own account/vertical priorities and execution - Analyze trends, ensuring data integrity and identifying improvements - Engage with DPEs/clients for communication and reporting - Deliver high-level performance summaries for leadership visibility - Project managing all high-impact initiatives for the vertical Qualifications Required: - 12+ years of Business Operations experience in BPOs - Expertise in analytical and financial analysis with clear communication - Strong client-facing skills with exceptional negotiation and leadership abilities - Proven problem-solving ability using industry best practices - Experience in global, matrixed environments with multicultural teams - Thrives in high-pressure, fast-paced settings with minimal supervision - Strong team player and leadership skills, fostering collaboration - Confident in presenting viewpoints with high attention to detail - Advanced proficiency in Excel and PowerPoint You will need to possess strong business operations skills, strategic thinking, and client management abilities. Your educational background should include a Full-Time MBA. This is a full-time, permanent role in the ITES/BPO/KPO industry. Please note that the job code for this position is GO/JC/1644/2025, and the recruiter's name is Hemalatha.,