Sr . IT Support Engineer

Job Description

Responsibilities and Skills Efficient Ticket Handling for Customer Satisfaction : Manage tickets proficiently to ensure optimal customer satisfaction upon resolution. Comprehensive Troubleshooting : Identify and resolve issues concerning Desktop/Laptop Hardware, Network, Operating Systems, and Software through systematic troubleshooting. Server Configuration and Maintenance : Configure and maintain Windows Servers, AWS servers, and various software utilities for seamless operations. Flexible Shift Work : Ability to work in 24 7 rotating shifts, ensuring continuous support and system availability. Network Infrastructure Management : Configure, manage, and troubleshoot Firewall, Network Switches, and Cisco switches configurations for smooth network operations. VPN and VLAN Management : Maintain and troubleshoot VPNs, VLANs, and other network configurations for secure and efficient communication. Server Backup and Maintenance : Manage Server Backups, Patches, routine tasks, and data restoration to safeguard against data loss and system downtime. Emergency Support : Provide remote and in-office emergency support during non-office hours to address critical issues promptly. Telephony Configuration : Configure and troubleshoot IP Phones and VOIP systems for seamless communication. Active Directory Management : Manage Domain Controller, Active Directory, DHCP Server, DNS Server, Group Policy, and User rights assignments for efficient user management. Email Configuration and Migration : Configure and migrate users and mailboxes in Active Directory, Exchange, and Office 365 for streamlined email communication. Web Server and Database Management : Configuration and Management of IIS and SQL Servers for efficient web hosting and database management. Virtualization Platform Administration : Administer and Manage Virtual Machines through Hyper-V and other virtualization platforms for resource optimization. Effective Communication : Communicate effectively with local and overseas users while providing remote support to ensure clarity and understanding. Mail Gateway Configuration : Manage mail gateway configurations to enhance email security and efficiency. Proactive Monitoring : Proactively monitor Server Logs/Resources to prevent outages and ensure continuous system availability. Skills Required: Networking Proficiency : Strong grasp of core networking principles including LAN/WAN, TCP/IP, VPN, Wireless, and Firewalls. Active Directory Expertise : Proficiency in Active Directory, DHCP, DNS, IIS, and Group Policies for efficient user and system management. Quick Learner and Self-Motivated : Ability to quickly grasp new technologies, self-motivated with a proactive attitude toward issue resolution and technology learning. Team Player with Strong Customer Service Skills : Collaborative team player with excellent customer service, comprehensive problem-solving, and troubleshooting skills. Attention to detail in communication (both oral and written) is essential for effective collaboration and support delivery.